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Contact, Orders and Shipping

This is my Passion, but not my day job...
This is a hobby for me, my prices are just over cost, to cover expenses.
Although I always do my best to help everyone in a timely fashion, sometimes its just not possible.
Please be patient.
I'll answer all e-mails as soon as possible, usually within a week.
If you need help faster than that, please call me at the number below.
If I do not answer, this means I am at work (my real job) please leave a message or
I will not call you back.

If you have any questions, please Contact Roald at:

(469) 396-6676 (mobile) between 9:00am and 6:00pm CST Monday through Friday.
If I can't answer the phone, please leave me a short message and number.
If you do not leave a message, I will not call you back.

Please visit us at The 850 Resource for all the latest news, mods and info about your 850.
There are a lot of folks there that will be more that happy to answer any questions you may
The 850 Resource has been running for over six years and has accumulated an amazing amount
of info on the 850, please spend some time there and visit the "Index" page, it contains links to
all the most needed information and will make it easy for you to find what you are looking for.

Although we may discuss your order over the phone, All orders should be submitted
via e-mail, this provides both parties with a good record of the transaction.
Most parts or Kits will ship within 7 working days of receipt of payment.
For tunes, turn around time is usually four to five weeks ** from when all the parts get to me.
I'll be able to provide a more accurate estimate when we discuss your order.

  **  NOTE: Estimated dates for scheduled work may change due to unforeseen Challenges or Issues
                with guns that I receive. This WILL EFFECT the other jobs in queue.  
                As always, I will keep all persons with work in the queue informed at all times.

There is a minimum charge for repairs of $65.00 PLUS return shipping.
You will only be charged the exact shipping price that I get from UPS for shipping your rifle,
so insurance amount and speed of delivery is up to you.
Ground shipping with $400.00 insurance is usually around $45.00.... if packed in a standard
double box.

After the problem has been identified, I will contact you to discuss the solution
and any further costs if any.

Please contact me before making any payments.

Payments are to be made (in advance) via PayPal, Personal check made out to Roald van Antwerpen
or US Postal Money Order (contact me for PayPal ID)
Add 3% for PayPal (local)
Add 5% for PayPal (International) This includes the currency exchange fee.
E-Mail me for International shipping rates, please supply full destination address as well as
what you would like to order when doing so.

We only Ship items on Tuesdays and Thursdays. If you have ordered a regular in stock item, it should go out on the next shipping day. If it needs to be made first or ordered, there will be a delay.
I will discuss this with you when you place your order. Of course exceptions can be made if the situation requires.

It is the customers responsibility to ensure that The 850 Store has your correct shipping address.
All Items will be shipped to the mail address provided on your PayPal payment record, Check or Money order, unless
told otherwise in writing prior to shipment.
Note: The 850 Store will not replace or refund you lost shipment due to an incorrect address being provided.

International Shipping
Sorry, I cannot ship outside of the USA.

My Shipping Address
Shipping address will be provided to all customers who are sending me orders or upon request.
I have too many unscheduled Airguns showing up on my doorstep... sorry folks I just don't have the
space to store them.

General Info. and Packing
All 850's will be shipped back to you in the packaging they were received in, please pack 
them well. The shipping companies don't love your 850 like you do.

Most orders take 2 to 4 days to reach either Coast from here.